Privacy Policy permata123 – Protection of Your Personal Data

1 Introduction

This Privacy Policy ("Policy") describes how permata123 ("Platform", "we") collects, uses, stores, and protects your personal information when you use our services at permata123.vin.

By registering an account or using the permata123 platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact our support team to close your account.

This Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international privacy regulations. We are committed to managing your data responsibly, transparently, and securely.

2 Data Collected

Permata123 collects various types of information depending on how you interact with our platform. The following are the categories of data we collect:

3 Data Collection Methods

We collect your information through the following methods:

• Account Registration – Information you provide directly during the registration process and KYC verification.
• Platform Usage – Data automatically generated when you play games, make deposits, or process withdrawals.
• Cookies & Tracking Technologies – Technical information collected via cookies, pixels, and similar technologies to enhance the user experience.
• Communication With Us – Information you share when contacting our customer support team.
• Third-Party Sources – In certain cases, we may receive information from trusted identity verification providers or fraud prevention agencies.

4 Data Usage Purposes

The data we collect is used for the following purposes:

• Processing account registration and verifying your identity through the KYC process.
• Managing deposits, withdrawals, and all financial transactions securely and efficiently.
• Providing access to all games and services available on the permata123 platform.
• Sending account-related communications such as transaction confirmations, security alerts, and important updates.
• Monitoring and preventing fraud, money laundering, and suspicious activity.
• Improving the user experience based on usage patterns and member feedback.
• Complying with legal obligations and regulatory requirements applicable to our platform's operations.
• Sending relevant promotional offers and bonuses, subject to your communication preferences.

Permata123 will not use your data for any purpose other than those stated above without first obtaining your consent.

5 Data Sharing

Permata123 does not sell or trade your personal data. However, in the following limited situations, we may share your information with trusted parties:

• Payment Service Providers – To securely process your deposits and withdrawals through trusted payment channels.
• Identity Verification Providers – Third-party companies that assist with the KYC process and fraud prevention.
• Law Enforcement Authorities – When required by law or court order, we will disclose the necessary information to the relevant authorities.
• Game Software Providers – The minimum data required to ensure games function correctly and fairly.

All third parties that receive your data are required to adhere to strict data protection standards and are only permitted to use that information for the specified purposes.

6 Data Security

Permata123 implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, or damage:

• 256-bit SSL encryption for all data transmission between clients and servers.
• Encryption of sensitive data in databases using the latest encryption algorithms.
• Role-based access controls ensuring only authorised personnel can access member data.
• Regular security audits conducted by independent cybersecurity experts.
• Intrusion detection and 24-hour threat monitoring system.
• A clear incident response procedure to address any data breaches promptly.

While we take all reasonable precautions, no system can be guaranteed 100% secure. We encourage you to also take protective measures such as using a strong password and not sharing your login credentials.

7 Data Retention Period

Permata123 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Following account closure, data retention periods are as follows:

• Financial & Transaction Records – Retained for a minimum of 7 years to comply with legal and tax requirements.
• KYC Documents – Retained for 5 years following account closure in accordance with anti-money laundering regulations.
• Game Data – Retained for 3 years for audit purposes and the resolution of any disputes.
• Communication Log – Retained for 2 years for customer support purposes and future reference.

After the defined retention period, your data will be securely deleted or anonymised in accordance with permata123's internal procedures.

8 Your Rights

As a permata123 member, you hold the following rights regarding your personal data:

To exercise any of the above rights, please contact the permata123 customer support team. We will process your request within 30 business days.

9 Cookies & Tracking Technologies

Permata123 uses cookies and similar tracking technologies to enhance the user experience and gather analytics data. The types of cookies we use include:

• Essential Cookies – Required for core platform functions such as login and session management. These cookies cannot be disabled.
• Performance Cookies – Helps us understand how members interact with the platform for the purpose of continuous improvement.
• Functional Cookies – Stores your preferences such as language and display settings to deliver a more personalised experience.
• Analytical Cookies – Used to analyse usage patterns and platform traffic to help us improve our services.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality. permata123 does not use cookies to track your activity outside our platform.

10 Children's Privacy

Permata123 is a platform intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from children under the age of 18.

If we find that we have collected data from a minor, the account in question will be closed immediately and all related data will be deleted from our systems. If you believe a child has registered an account on our platform, please contact us promptly so we can take the appropriate action.

11 Privacy Policy Amendments

Permata123 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When significant changes occur, we will notify you via:

• Notifications displayed on the platform upon your next login.
• Notification emails sent to your registered email address.
• Updates are reflected on the "Last Updated" date at the top of this page.

Continued use of the permata123 platform after any amendments take effect constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you may contact the permata123 Data Protection Officer team via:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the platform
• Response Time: Within 3 business days for general inquiries; 30 business days for data rights requests

We will do our utmost to address every inquiry and complaint seriously and within the stipulated timeframe. Your satisfaction and trust are permata123's top priority.